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Payment cutoff time is 2pm for same day dispatch. Contact us if you need more time to settle your payment. We can only reserve unpaid orders for 3 days before it gets automatically cancelled. We only pick and pack orders with verified payments. The Return Action and Comment fields. Click on Submit Return Request.Ĥ.) After receiving a notification that your return request has been authorized and approved, follow the instructions by returning the package to the office address mentioned in the email, and by sending the package under the same Name your order is in.ĥ:) Your returned item will be inspected and the replacement will be dispatched as soon as the returned item is received. to Return drop down boxes, choose the Return Reason.

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How to submit a RETURN REQUEST if you are a client with a account:ġ.) To request a return of one or more items in an order, login to your account and navigate to My AccountĢ.) Navigate to the Completed Orders section, Choose your order with an item to return, and click on the Return Item(s) buttonģ.) In the next screen select the products you want to return using the Qty. Return Reasons Eligible for Refund, Replacement or Store Credit

Replacement, are processed within 48 hours from receiving the returned items at the Lucky Doll Headquarters.

We will shoulder all the return and replacement expenses and make it right for you!ĭamaged items that are not returned in original condition, with obvious signs of use are subject to NO REFUND, NO EXCHANGE, NO STORE CREDIT and will be returned back to the customer at the customer's expense.Ĭontact us before sending the damaged item for return so we can We thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you a damaged or incorrect item, Contact us right away. Do not: damage the original packaging, cut or remove the tags, try-on the panties, stockings, & other accessories included in your set of purchase until you know that the item you received has no damage. Please inspect all the goods you ordered as soon as you’ve opened the package. We love all our customers and team that´s why we are making sure that all the products you´ll receive from us were not tried on, fitted or returned by other customers. We understand how our current return policy might be disappointing to some, but this is the only way we can stop the spread of the virus. A personalized customer assistance is available for the convenience of our customers. You may also contact us and schedule a video call session to view the product before you buy. To minimize sizing errors, we recommend customers to provide your measurements (bust, waist and hips) and the items you are interested to get, so we can check if it fits. RETURN POLICY COVID-19 Update: Due to the intimate nature of our products, we donot accept returns and exchanges of our merchandise unless the item received is damaged.

Toys are wrapped in bubble wrap and opaque colored paper.

Our store name will not be printed on the waybill

Your package will be declared as ¨clothes and accessories¨ Your package will be 100% unbranded and will arrive in a blank opaque courier plastic pouch Our number one rule is to keep our customers happy and your private life.PRIVATE! We promise a completely discreet packaging service that will leave snoops uninterested with your boring unbranded package! Same day delivery rate varies depending on the time your order is booked and your distance to our Sta. Standard Metro Manila 2-5 days shipping small pouch P70 / large pouch P85 LBC door to door delivery 3-6 days transit time.Buyer arranged same day delivery pick-up.Standard Courier with 2-5 days transit time.Tracking numbers will be emailed as soon as your order is dispatched. Same Day delivery rate depends on the current time your order is booked to be delivered and your distance to our location. If your location is unserviceable due to the current quarantines and lockdowns, we can ship to an LBC branch near you, for pick-up.Īll packages will be dispatched from Sta.

Payments received past the cutoff time will be dispatched on the next day.ĬOVID-19: Provincial orders may take longer to arrive due to the pandemic shipping delays. Same day delivery within Metro Manila requires verified payment by 2pm for your order to be processed and dispatched the same day. We will only ship orders with verified payments. Your order may take longer time to process during sales events, and peak holidays such as Valentine´s Day, Christmas and Halloween. Our regular processing time for shipping orders are 1-2 days, excluding Sundays and holidays. Orders are processed Monday to Saturday from 10am-7pm excluding Sundays and holidays.